Quality First - Our Professional Standards:

Rigorous pre-employment testing and evaluation screens out all but the most qualified people at Heritage Security Services. Our unique 5-point evaluation includes:

1. Appearance, speech and oral communication skills.
2. Written communication, spelling and handwriting.
3. Background investigation via fingerprints and state license.
4. Employment history with verifiable work references.
5. Honesty and drug testing ... computer-scored pre-employment test to measure and evaluate each job applicant's attitudes toward dishonesty and drug abuse.

In fact, only one out of every four applicants is hired. The result is a corps of security specialists selected for the maturity and calm judgment necessary to respond effectively when a serious problem arises.

Certified Training:

Our comprehensive training standards program covers all of your daily security needs. Entry-level guard training program requirements include:

• Certified training in security-related law.
• Hands-on training in the use of tools and techniques.
• Orientation to company policies.
• Step-by-step site training procedures per Standard Operating Procedures manual (S.O.P.)
• On-site job training by site supervisor.

Continuing Quality Control:

To supplement our initial training program, we continually appraise the on-the-job performance of all guards and bank couriers. This ongoing evaluation provides an extra level of management supervision to assure you of service that is consistently reliable. The Heritage control process includes:

• Quality control audits, by roving on-site field supervisors inspecting uniforms, equipment, registration / qualification cards and site logs.
• Management feedback through supervisors' reports, quality assurance investigations and client meetings.
• Ongoing communication with employees through supervisors' training classes, voluntary education programs, Heritage employee newsletter, and performance review sessions.
• Client feedback through monthly "Smile / Frown Index" rating forms used to motivate the security staff regarding each client's satisfaction level each month.

A Promise In Writing:

Our assurance of excellent service is yours in writing. Each client receives a comprehensive Standard Operating Procedures (S.O.P.) Manual for each site detailing every aspect of our job performance. Every Heritage Security Services contract is a person-to-person promise to you of consistent, high-quality performance, with locally-owned Heritage Security Service immediately accountable for the results.